Smiths Detection has completed a new Training & Service Center for the Americas at its U.S. headquarters in Edgewood, Maryland. This major facility will greatly improve product training and service capabilities for customers throughout both continents, helping them maximize the use of Smiths Detection systems as part of an overall layered approach to security.
Jeff Dobek, Site Head at Edgewood said: “Smiths Detection is the world’s leader in threat detection technologies because of our unparalleled commitment to give all customers the best technology solutions plus the follow-up training and support they need to use them most effectively. Our investment in this state-of-the-art facility underscores that commitment to our customers across the Americas.”
The new 10,400 square foot Center is dedicated to educating and servicing customers from North, Central and South America. Product training and service will focus on the full range of Smiths Detection’s CBRNE (chemical, biological, radiation, nuclear and explosives) and X-ray technologies. The new Center will also provide technical and customer service support in English and Spanish, including consumable and parts orders, return material authorization, and field service dispatch and scheduling. The Center is already handling well over 7,000 customer inquiries a month via phone, email, and web requests.
Smiths Detection designs and makes advanced solutions to detect and identify threats including explosives, chemical agents, biohazards, nuclear, radiation, narcotics, weapons and contraband. A market leader worldwide in providing layered security technologies, Smiths Detection has major plants in three U.S. states. It partners federal and state government agencies and first responders to strengthen homeland security and safeguard the military. Major customers include the Department of Defense (DoD) and Department of Homeland Security (DHS). It is part of Smiths Group, a global leader in the practical application of advanced technologies. Smiths Group employs around 23,000 people, including more than 9,000 in the U.S. where it operates around 100 sites in 40 states.