Whether you need on-site maintenance, remote diagnostics, or specialist technical training, we are here to keep your equipment running and your operations on track.
24/7 Support
Remote diagnosis
Preventative maintenance
Tailored service plans
Extend the life of your equipment
Maximise uptime
Our service workshops are located around the world, providing maintenance, repair, refurbishment, and upgrade services for our full range of handheld and portable equipment. Priority turnaround is available when you need it.
Smiths Detection engineers handle all work to manufacturer standard, with some of the fastest average turnaround times in the industry.
When equipment needs attention at your facility, our certified field service engineers come to you. Inclusive contracts on capital equipment give you predictable labour and parts costs, and our global parts network minimises downtime.
From routine visits to urgent call-outs, your local Smiths Detection Service team is trained, equipped, and ready to respond.
Our technical support team is available around the clock to help you get the most from your Smiths Detection equipment. ReachbackID connects first responders with specialist scientists to interpret results from FT-IR and Raman equipment in the field - providing expert guidance precisely when it matters.
Available in English only. Subject to contract terms and conditions.
We offer a full range of product training and certification programmes - online and in-person - covering Operator, Supervisor, Train-the-Trainer, and Level 1 Technical levels across our product range.
Training is typically delivered on-site in instructor-led format, with digital e-learning available for recertifications.
Our engineers are available 24/7 - for urgent support, routine guidance, or to help you build the right long-term service programme for your operation.
