Smiths Detection Inc. (SDI) has launched www.MySmithsDetection.com, a new e-commerce management platform aimed at providing leading customer-care services and support to our customers. The platform ensures customers have 24/7/365 capabilities to manage their business and operations including the purchasing, tracking and analysis of their product consumables and accessories.
Similar to an earlier online ordering service from SDI, MySmithsDetection.com was expanded based on extensive customer research as well as data and market engagement to improve the customer experience and their management toolset. Equipping customers with a state-of-the-art online shopping cart and order history interface, the site automatically identifies bulk discounting for orders, supports same-day shipping, and allows convenient payment by credit card.
“Smiths Detection Inc. provides our customers with the most advanced technology solutions in the world matched with unparalleled customer care throughout the life of those solutions. This new website is just another step in Smiths’ commitment to provide our customers with the best products and services available,” said Frank Morgan, Vice President & General Manager,Service and Aftermarket.
MySmithsDetection.com is a secured site, which allows customers to login and see information about products specific to their needs. This customer-focused solution includes automatic discounting and consumables recommended for each product. The site also provides order status and information about backorders that help customers accurately plan their purchases. Plans to introduce the site worldwide are underway.
Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for military, air transportation, homeland security and emergency response markets. Our experience and history across more than 40 years at the frontline, enables us to provide unrivalled levels of expertise to detect and identify constantly changing chemical, radiological, nuclear and explosive threats, as well as weapons, dangerous goods, contraband and narcotics.
Our goal is simple – to provide security, peace of mind and freedom of movement upon which the world depends. For more information visit www.smithsdetection.com