Smiths Detection, a global leader in threat detection and security screening technologies, today announced the inauguration of its Global Customer Experience and Training Centre in Gurugram, Haryana. This cutting-edge facility marks a milestone in Smiths Detection’s commitment to innovation, customer engagement, and sustainable practices within the global security landscape.
The 13,788 sq feet state-of-the-art centre serves as a multifunctional hub, offering an immersive environment for customers to experience Smiths Detection’s advanced technology firsthand, participate in expert-led training, and better engage with the company’s service solutions.
“Today is an important step in our company's journey – not only are we unveiling a state-of-the-art facility, but we are opening our doors, our innovations, and our vision to you – the people who inspire everything we do,” said Jerome de Chassey, President of Smiths Detection. “This centre is designed to be a dynamic space for learning, collaboration, and sparking new possibilities to help you achieve your goals.”
Advancing AI-Powered Threat Detection and Upskilling Global Security Professionals:
The new facility will act as a training hub for Smiths Detection’s customers, personnel and partners, facilitating essential knowledge sharing and upskilling engineers, technicians, and operators. Through hands-on product demonstrations, including the advanced HI-SCAN 6040 CTiX and CTX 9800 systems, the centre will provide opportunities for familiarisation and skill enhancement in AI-powered threat detection technologies. This includes preparing security personnel to identify and counter emerging threats such as AI-enabled smuggling, chemical threats, and complex border security challenges.
A Hub for Sustainable Practices: A key differentiator of the new centre is its role in advancing Smiths Detection’s circular economy initiatives. By harvesting and reworking parts from existing equipment, the facility will extend the life of materials, reduce reliance on new resources, and cut both costs and environmental impact. This approach lowers emissions, conserves natural resources, minimises landfill waste, strengthens supply chain security, and drives greater efficiency. “The centre is where a number of our sustainable practices will be brought to life. We are continuously investing in circular economy efforts,” added Mr de Chassey.
Showcasing the HI-SCAN 6040 CTiX: Elevating Airport Security and Passenger Experience:
This advanced Computed Tomography (CT) technology offers significant value for airports, particularly those serving international routes:
- Operational Efficiency: The HI-SCAN 6040 CTiX boasts high throughput, a low false-alarm rate, and automatic explosive detection capabilities, thereby streamlining security operations.
- Enhanced Environment: Its design ensures low noise levels and zero vibration, contributing to a calmer and more comfortable checkpoint environment.
- Improved Operator Experience: The system is designed for ease of use, enabling faster decision-making for operators.
- Elevated Passenger Experience: Passengers benefit from a seamless and hassle-free experience, as liquids and electronic devices can remain in carry-on baggage, significantly reducing wait times and enhancing throughput.
Investing in India’s Innovation Ecosystem:
This investment demonstrates Smiths Detection’s long-standing commitment to India, where it has operated for over two decades. The establishment of this centre will not only create jobs but also strengthen local expertise and capacity in security technology. It reinforces India’s position as a critical hub for innovation and development within Smiths Detection’s global footprint, contributing to the nation’s growing expertise in advanced security solutions.
ENDS
About Smiths Detection:
Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports and borders, defence, and urban security markets. Our experience and history across more than 75 years at the frontline, enables us to deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, biological threats, and narcotics.
Our goal is simple – to provide security, peace of mind, and freedom of movement upon which the world depends.
For more information visit http://www.smithsdetection.com.