For most service interventions, experienced and certified technicians will visit your facility to service and restore your equipment. You can control labour and parts costs with inclusive contracts on capital equipment and use service contracts and labour specified upfront to drive reliability and predictability. Flexible and scalable options allow us to offer contracts tailored to support your specific systems and uptime requirements. Our skilled FSE team, together with global stock locations, ensure that you receive fast and reliable local service coverage to limit system down-times and save you time and money.

Smiths Detection’s Forward Stock Locations encompass logistics centres around the world and ensure fast movement of consumables to the end-user as well as replacement parts and supplies to the field. The need for unrestricted parts and consumables can also be fulfilled the same day with overnight delivery or next-flight-out courier service. Smiths Detection FSL centres make emergency repairs possible in order to achieve higher operational capacity.

Turn break-fix emergencies into routine preventive maintenance tasks and drive more value throughout the life-span of your airport screening equipment with CORAL, our advanced predictive-analytics suite. With diagnostic tools and sensors in place, machines with CORAL installed automatically transmit data that proprietary algorithms analyse to provide recommended actions. When systems reach key performance thresholds, CORAL automatically issues preventive maintenance tickets, allowing repairs to be planned proactively and scheduled to avoid any detrimental impact on airport operations.

Our in-house service labs provide expert maintenance; repair; refurbishment; and upgrade services for our full range of handheld and portable equipment. Priority services are always available if required. Smiths Detection is the best in the industry, with the fastest average turnaround times – unmatched by any other service provider in the market.

Our technical support team ensures that our customers can have maximum confidence in the performance of their Smiths Detection equipment anywhere, anytime. ReachBackID* connects first responders with elite scientists to interpret chemical and hazardous material results discovered while using their FT-IR, GC-MS and RAMAN equipment.

*Only available in English and subject to contract terms & conditions.

Smiths Detection offers a diverse range of comprehensive product and certification programmes for all levels of user, including operator, technical, and expert courses. We also offer online training for certain products. These programmes provide various levels of instruction to meet the needs of both your team and the industry. On-site customer training may also be available, which can be customized to ensure that the coursework is tailored to the needs of your business.