Customer Experience Centre for Asia Pacific

Customer experience centre

Smiths Detection has opened a new Customer Experience Centre at its manufacturing facility in Johor Bahru, Malaysia. The company’s first in the Asia Pacific region, the 5,000 square feet (465 square metres) facility provides an interactive and immersive environment for customers to experience Smiths Detection security solutions as well as consulting services focused on customer specific business needs and challenges. It will also serve as a training centre for customers, partners and distributors, demonstrating how smart solutions optimise the passenger experience, improve operational efficiency and increase security effectiveness.

The Customer Experience Centre features a range of threat detection technologies for the aviation, ports and borders, urban security and defence markets. It also simulates the end-user and checkpoint operator experiences via live demonstrations of Smart Lane components including: iLane.evo; Checkpoint.Evoplus; eqo; high speed CT explosives detection systems (e.g. HI-SCAN 6040 CTiX); and portable threat detection solutions (e.g. IONSCAN 600). The Centre also includes hold baggage screening solutions such as the Smiths Detection CTX 9800 DSi.

Smiths Detection’s Asia Pacific Manufacturing Facility was first established in 2014 to align the company’s manufacturing footprint with its worldwide business requirements. It is located in Kawasan Perindustrian Southern Industrial & Logistics Clusters (SiLC), Nusajaya, Johor Bahru, and is supported by skilled assembly and commissioning technicians, supply chain management and quality control.