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• The Americas
  • On-site Service
  • Customer Contact Center
  • Customer Feedback
  • Depot Repair
  • Logistics
  • Parts and Consumables
  • Service Agreements
  • Product Training
  • Professional Services
• Europe, Middle East & Africa
• Asia Pacific
• WEEE Compliance

Smiths Detection Service Operations, The Americas
24/7/365 Customer Support
Tel: 1-800-297-0955
For e-mail click here

Our goal is to provide world-class customer support for the complete line of Smiths Detection products. To accomplish this goal, we have regionally based our customer support network throughout North and South America to enable us to serve you quickly and effectively.

In our effort to provide a level of support that exceeds expectation, we have implemented several distinct support and service areas to assure our customers that they receive the best value from their Smiths Detection equipment. These support areas include on-site service, parts & consumables, logistics, a 24/7/365 customer contact center, depot repair, product training, service agreements, and professional services.

Every day, we work to ensure Smiths Detection's security systems are fully functional and customer inquiries are effectively addressed. In addition to this complete support presence to help our customers, we encourage and expect the participation of every employee to generate and develop ideas that will help us continue to realize our goal - your total customer satisfaction.

Whether you operate in the civil, government, commercial or military sectors, we offer the same levels of service. Please contact your local service office using the 'Contact us' section on this page.

You can also contact us on the toll free number shown here to inquire about any products you have not located in these pages.

Announced May 7, 2009: BSI Management Systems has issued a Certificate of Registration to ISO 9001:2008 for Smiths Detection Service Operations Americas. Certification represents independent verification that the organization’s Quality Management System meets all requirements established by this internationally recognized standard.  Activities certified include the installation and servicing of x-ray and trace detection equipment, provision of technical support and training, and sales of parts and consumable supplies and service agreements.

Smiths Detection Service Operations, The Americas 1-800-297-0955  
24/7/365 Customer Support