Technical Support

Our team of specialists at the EMEA Customer Care Center and Help Desk are ready to provide our customers with immediate assistance to solve problems encountered or with an easy means to order parts and consumables for our complete line of X-Ray and Trace equipment.

Dial-In Remote Diagnostics
Dependent on your equipment, we can also provide remote troubleshooting assistance by connecting to your equipment for fast, efficient troubleshooting.

Help Desk
Our Help Desk provides advanced technical support for all Smiths Detection trace and X-Ray equipment. This service is available to our customers to provide immediate front line support for your equipment.Our CRM data base contains up-to-date records of your recent requirements to tailor all support and follow-up activities exclusively to your respective needs.

For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.