Logistics
Our Service Operation has implemented a complete materials management system to ensure rapid delivery of parts and supplies to the field. Orders for parts and supplies are fulfilled the same day with overnight delivery or next-flight-out courier service available. We operate multiple warehouse locations with our logistics centers open 24/7/365 for reliable and quick delivery of the parts necessary to effect repairs and to have your systems up and running in the shortest possible time frame.
Materials Requirements Planning (MRP)
In addition to monitoring our consumption rates by part number and stocking accordingly, we also proactively anticipate our customers’ consumables needs to ensure availability when they are needed.
Distribution Logistics & Warehousing
We are able to fill most parts and consumable orders the same day they are received through our network of remote warehouses. By bringing required material closer to the point-of-use, it allows for higher equipment operational availability so your products are ready when you need them.
Shipping Methods
We will ship parts and consumables by any method desired by our customers. Unless otherwise specified, repair parts are shipped via Priority Overnight service and emergency delivery via a courier service is also available upon request. To minimize cost, consumable orders are generally shipped via a ground service.
For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.
Contact us
Phone and E-Mail contacts for all countries in the Americas ... [more]
Order Consumables
Please click here to be redirected to our separate web site where accredited U.S. organizations can order consumables online. This service will be extended to additional countries soon
Feedback
We welcome your comments on our service & support operations. Please click here to download the e-mail form ... [more]
News
15 July 2008 Smiths Detection Protects Nation’s Capital with Advanced Carry-on Baggage Screening in Area’s Three Major Airports [more]
09 July 2008 Smiths opens production plant for advanced X-ray detection systems [more]
25 June 2008 Smiths Detection Launches Smart Trigger for Biological Detection [more]
24 June 2008 Smiths Detection launches hand-held vapour detector for chemicals commonly used in improvised explosive devices [more]
04 June 2008 Smiths Detection Wins TSA Contracts Worth $25.2 Million for Additional Advanced Checkpoint X-ray Systems [more]
