On-site service

All Field Service Engineers performing on-site activities receive and successfully complete Smiths’ prescribed operator and technical training curriculum. The curriculum consists of classroom instruction and thorough hands-on laboratory sessions focusing on system operation, removal and replacement procedures for service parts and assemblies and equipment troubleshooting techniques.

Installations, Warranty & Chargeable Repairs
Our On-Site services include installations, as well as providing the factory recommended maintenance and safety inspections. In addition, our team of Field Service Engineers also perform all necessary equipment repairs in the field, whether you are under warranty, Service Agreement or operating on a time and material basis.

Geographically Located FSEs by Installed Base
In addition to our strategically placed Field Service Engineers, Smiths Detection has created a comprehensive Service Network, which allows us to provide our customers with even greater local coverage capability ensuring rapid response to minimize downtime.

Force Commensurate with Installed Base & Commitment Levels
Our scalable On-Site Service Team is able to ramp up to meet the needs of our ever growing customer base and their expanding requirements. Our support reach has allowed us to operate with mean-time-to-restore of less than 24 hours for most service interventions.

For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.