All Field Service Engineers performing on-site activities receive and successfully complete Smiths’ prescribed operator and technical training curriculum. The curriculum consists of classroom instruction and thorough hands-on laboratory sessions focusing on system operation, removal and replacement procedures for service parts and assemblies and equipment troubleshooting techniques
Installations, Warranty & Chargeable Repairs
Our On-Site services include installations, as well as providing the factory recommended maintenance and safety inspections. In addition, our team of Field Service Engineers also perform all necessary equipment repairs in the field, whether you are under warranty, Service Agreement or operating on a time and material basis.
Geographically Located FSEs by Installed Base
In addition to our strategically placed Field Service Engineers, Smiths Detection has created a Third Party Service Network. These relationships allow us to provide our customers even greater local coverage capability ensuring rapid response to minimize downtime.
Force Commensurate with Installed Base & Commitment Levels
Our scalable On-Site Service Team is able to ramp up to meet the needs of our ever growing customer base and their expanding requirements. Our support reach has allowed us to operate with mean-time-to-restore of less than 24 hours for most service interventions.
For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.
For service and support call toll free +1 800 297 0955 ... [more]
Please click here to be redirected to our separate web site where accredited U.S. organizations can order consumables online. This service will be extended to additional countries soon
We welcome your comments on our service & support operations, via our online form. ... [more]
June 18. 2013 Smiths Detection Provides Handheld Explosives Detectors to Protect Pittsburgh Marathon [more]
June 11. 2013 Smiths Detection's Multi-Mode Threat Detector Meets All TSA Portable Explosive Trace Detection Requirements [more]
June 03. 2013 Smiths Detection’s high-speed XCT scanner for hold baggage installed at Bremen Airport [more]
June 04. 2013 Smiths Detection’s HI-SCAN 145180-2is Approved as TSA Qualified Product for Air Cargo Screening [more]
May 29. 2013 UK’s Department for Transport approves Smiths Detection’s Multi-Mode Threat Detector [more]
November 26. 2012 Smiths Detection launches specialist X-Ray scanner for cars [more]